IndiGo Airlines has announced that it has processed refunds for all flights cancelled during the recent operational disruptions, ensuring that affected passengers will soon see the payments reflected in their accounts. The airline’s Chief Executive Officer, Pieter Elbers, met with the Directorate General of Civil Aviation (DGCA) on Thursday to address customer grievances and review operational measures.
Passengers who booked tickets through online travel platforms or third-party agents are also set to receive refunds, with IndiGo advising customers to reach out at customer.experience@goindigo.in if any issues persist. The airline acknowledged that travellers between December 3 and 5 experienced long delays and were stranded at several airports due to congestion.
In addition to the government-mandated compensation of Rs 5,000 to Rs 10,000 for cancellations within 24 hours of departure, IndiGo is offering travel vouchers worth Rs 10,000 to severely impacted customers. These vouchers can be redeemed for any IndiGo flight over the next 12 months.
“IndiGo regrets the inconvenience caused to passengers during this period. We remain committed to restoring a travel experience that is safe, smooth, and reliable,” the airline said in a statement, expressing gratitude for passengers’ patience and continued trust.
The airline’s efforts come amid increasing scrutiny from regulators and customers after a spate of cancellations and delays in early December. By proactively issuing refunds and vouchers, IndiGo aims to reassure passengers and stabilize its operations ahead of the busy travel season.
This move is part of the airline’s broader commitment to improve customer experience and operational efficiency, reflecting its focus on delivering timely solutions in line with government guidelines and industry standards.
