Delhi Police's Cyber Cell has busted a fake export call centre operating from the national capital and arrested 18 people allegedly involved in an international fraud racket that targeted foreign businesses by posing as representatives of export companies. The accused allegedly duped victims by promising export deals, advance shipments and business partnerships before collecting payments through fraudulent means.
According to police, the operation was carried out after intelligence inputs and complaints pointed to suspicious activities at a call centre functioning under the guise of an export consultancy. During the raid, cyber police recovered laptops, desktop computers, mobile phones, internet routers, storage devices and documents allegedly used to carry out the fraud. Officials are also examining bank accounts and digital payment records linked to the accused to trace the money trail.
Investigators said the call centre employees posed as executives of reputed Indian export firms and contacted overseas clients through phone calls, emails and messaging platforms. They allegedly convinced victims to place orders or pay advance processing charges, registration fees and shipping costs for goods that were never delivered. The racket is suspected to have operated for several months, with victims spread across multiple countries.
Police said all 18 accused have been taken into custody and are being questioned to identify the masterminds behind the operation and any wider network linked to the scam. Authorities are also examining whether similar fake export businesses were being run from other locations in Delhi-NCR. Cyber experts are analysing seized electronic devices to recover deleted data and identify additional victims.
The crackdown is part of Delhi Police's continuing efforts to dismantle organised cybercrime syndicates operating through fraudulent call centres. In recent months, law enforcement agencies have intensified action against illegal call centres involved in investment scams, fake technical support, loan frauds and international cybercrimes targeting victims both in India and abroad.
Police have urged businesses and individuals engaged in international trade to verify the credentials of exporters and suppliers before making advance payments. They also advised companies to conduct transactions only through verified channels and report suspicious communications to cybercrime authorities immediately.
Officials said further arrests are possible as the investigation progresses. They are coordinating with financial institutions and other enforcement agencies to identify additional beneficiaries of the fraud and recover the proceeds of crime. The case highlights the growing sophistication of cyber-enabled financial frauds and the increasing use of fake business identities to deceive unsuspecting clients across borders.
