India’s largest airline, IndiGo, showed significant signs of recovery on Saturday as flight schedules moved closer to normal levels following days of major disruptions. In its latest status update, the airline said it is on track to operate more than 1,650 flights, up from 1,500 the previous day, with 137 of its 138 destinations now functioning. On-time performance has also improved sharply to 75%, compared to just 30% a day earlier.
To ease passenger distress, IndiGo has announced a full waiver on cancellations and rescheduling for all bookings made up to December 15. The airline has already processed ₹610 crore in refunds, following strict directives from the Ministry of Civil Aviation (MoCA), which ordered that all pending refunds for cancelled or severely delayed flights be completed by 8 pm on Saturday.
The ministry has taken several swift steps to stabilise the situation. In response to soaring ticket prices triggered by last-minute demand shifts, MoCA imposed immediate airfare caps to prevent overcharging. Officials said fare levels have now moderated and all airlines have been instructed to strictly follow the revised limits.
Another major challenge baggage misplacement is also being addressed. IndiGo has been directed to trace and deliver all misplaced luggage within 48 hours, with continuous communication to passengers. As of Friday, the airline delivered around 3,000 bags across the country.
Airports in major cities including Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad and Goa reported smooth operations, with no visible crowding. On-ground support teams and CISF personnel have been deployed to ensure quick assistance.
A 24x7 MoCA control room is overseeing operations, crew planning and passenger support across airports. The ministry reiterated that passenger safety, dignity and convenience remain its top priority, assuring that the aviation network is rapidly returning to full normalcy.
